Privacy Policy

At The MindTrap, operated by Intelligent Entertainment LP (“we,” “our,” “us”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard information when you use our website, book our services, or visit our venues.

1. Information We Collect

We may collect the following types of personal data:

  • Contact Information: Email address, phone number, postal address.

  • Usage Information: IP address, browser type, cookies, and analytics data when visiting our website.

  • Marketing Preferences: Your choices regarding newsletters, promotions, and updates.

2. How We Use Your Information

We use collected data for the following purposes:

  • To improve our website, services, and customer experience.

  • To send promotional offers, newsletters, and event updates (only if you have opted in).

  • To comply with legal obligations and resolve disputes.

3. Sharing Your Information

We do not sell or rent your personal information. Data may be shared only with:

  • Service Providers: For payment processing, email systems, and booking platforms.

  • Legal Authorities: If required to comply with law, regulations, or court orders.

  • Affiliates/Partners: Only when necessary for event hosting, cross-promotions, or franchise operations (with your prior consent where applicable).

4. Data Retention

We keep your information only for as long as necessary to fulfill the purposes outlined above, unless a longer retention period is required by law.

5. Cookies & Tracking

Our website uses cookies to improve functionality and analyze usage. You may disable cookies in your browser settings, but this may affect your browsing experience.

6. Security Measures

We implement industry-standard measures to protect your personal information, including encryption, secure servers, and restricted access to authorized personnel only.

7. Your Rights

Under applicable data protection laws (such as GDPR), you may have the right to:

  • Access and obtain a copy of your data.

  • Correct or update your personal information.

  • Request deletion of your data (“right to be forgotten”).

  • Object to or restrict certain processing.

  • Withdraw consent for marketing communications.

Requests can be made via email at sales@iegroup.gr.

8. Children’s Privacy

Our escape room and party services are family-friendly, but our website is not intended for direct use by children under 16 without parental consent. We do not knowingly collect personal data from children.

9. Updates to this Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

10. Contact Us

For questions or requests related to your data, please contact us at:
Intelligent Entertainment LP
Komninon 18, Thessaloniki, Greece
Email: sales@iegroup.gr